Support built around your office

Our team of analysts and programmers has worked in county and parish records systems for an average of ten-plus years. That matters because it means the person answering your ticket already understands what a recording office does, not just the software in front of them.

"I have been overwhelmed by the customer service my office has received from Cott. They have all gone above and beyond in assisting us."

— Andrea DiStephan, Town Clerk, Brookfield, CT

What that looks like in practice

• A support team that works your case collaboratively rather than handing it off between people who each start from zero.
• Subject matter experts assigned by the kind of issue you have — recording, imaging, fees, indexing — rather than a generic first-line queue.
• Management and analysts meet weekly to review every open support request, so a case does not sit untouched between updates.
• Key performance indicators on response and resolution are reviewed at the executive level, not just within the support team.
• A defined escalation path, including regular senior-management review of anything that has stalled.
• An individual action plan for outstanding issues, so you know what happens next and when.

"I'm always amazed at how quickly Cott support staff can tend to business. Thank you!"

— Karen Troiano, Town Clerk, Stafford, CT

Already a customer with an issue?

See contact customer support for how to open a ticket, request supplies, or start a remote session.