Support
Approved hardware
Specifications and models we've tested with our software, for offices specifying or purchasing their own equipment.
Server and workstation specifications below are for running Cott Systems software. If you also run other software on the same hardware, size for that too.
Minimum requirements
Domain controller
- 2 CPU cores*
- 16 GB RAM
- 100 GB disk space
Workstations
- Intel Core i5, 3 GHz
- Solid-state drive, 16 GB RAM
- 22" widescreen monitor with adjustable stand
Dual-monitor workstations
- Intel Core i5, 3 GHz
- Solid-state drive, 16 GB RAM
- 22" and 20" widescreen monitors with adjustable stand
- 256 MB dual-monitor graphics chipset/card
Search stations
- Intel Celeron processor, 2.0 GHz
- Solid-state drive, 8 GB RAM
- 24" widescreen monitor with adjustable stand
Network infrastructure (minimum)
Not provided by Cott Systems.
- Broadband: 500 Kbps per PC, with low latency (under 100 ms)
- Firewall: enterprise-class, capable of 300–500 Kbps per PC
- Network switch: unmanaged gigabit switch
Recommended specifications
Domain controller
- 2 CPU cores*
- 16 GB RAM
- 200 GB disk space
Workstations
- Intel Core i5, 3 GHz
- Solid-state drive, 16 GB RAM
- 22" widescreen monitor with adjustable stand
Dual-monitor workstations
- Intel Core i5, 3 GHz
- Solid-state drive, 16 GB RAM
- 22" and 20" widescreen monitors with adjustable stand
- 256 MB dual-monitor graphics chipset/card
Search stations
- Intel Celeron processor, 2.0 GHz
- Solid-state drive, 16 GB RAM
- 24" widescreen monitor with adjustable stand
Network infrastructure (recommended)
Not provided by Cott.
- Broadband: 500 Kbps per PC, with low latency (under 100 ms)
- Firewall: enterprise-class, capable of 300–500 Kbps per PC
- Network switch: managed gigabit switch
* Server CPU core allocations assume a virtual server environment. On a physical server, use Intel Xeon processors with a comparable number of cores.
Peripheral devices
Printers**
- High capacity: HP LaserJet M611dn
- Low capacity: HP LaserJet M406dn
Scanners
ADF:
- Fujitsu fi-8170 — max paper size 8½ × 14 (legal)
- Fujitsu fi-7600 — max paper size 11 × 17 (ledger)
ADF + flatbed:
- Fujitsu fi-8270 — max paper size 8½ × 14 (legal)
- Fujitsu fi-7700 — max paper size 11 × 17 (ledger)
Specialty fee devices†
Label printer:
- Zebra ZD421 — ZD4A043-301M00EZ (300 dpi model; a spare is recommended)
- Zebra ZD620
- Zebra ZD621
Receipt printer (must be USB):
- Epson TM-H6000V — C31CG62054 (printer) / PS-180 (power supply)
- Epson TM-H6000VI
Receipt printer with check scanner:
- Epson TM-S9000MJ
- Epson TM-U590 — optional add-on used to imprint documents
Cash drawer:
- APG Cash Drawer — JB320BL1816 (requires a receipt printer)
** Set report printer drivers to black and white to avoid using color ink in multicolor printers.
Operating system and third-party software
- Windows: Windows 11 Professional, 64-bit
- Web browsers*: Microsoft Edge, Google Chrome, Mozilla Firefox
- Remote access software (for server access, management, and support): ConnectWise
- Antivirus software† (known to work without interfering with Cott applications): Sophos Antivirus, Symantec Endpoint Protection
* As new versions of third-party software are released, verify compatibility with our software before purchasing.
† Consult Cott about file-exclusion configuration to prevent antivirus software from interfering with performance.
If you're purchasing your own hardware
Complete site preparation at least five business days before the agreed go-live date, and confirm with Cott Systems that it's done. That includes fully staging, installing, and troubleshooting the hardware and network software — placement, connections, drivers, and testing device output.
If Cott Systems' assistance is needed to complete site preparation or to stage, install, or troubleshoot hardware, additional charges apply at $250 per hour. If preparation isn't confirmed complete five days before the scheduled go-live date and the date has to be postponed, additional travel charges — airline change fees and increased ticket prices — will apply as applicable.